Insurance Industry
Healthcare Industry
Efficient claims,
Improved cost control
Our goal was to boost the efficiency of case handling, empowering our medical advisors and significantly improve the cost control of the business
150.000+
Impacted Customers & Users
Insurance Industry
Healthcare Industry
Efficient claims,
Improved cost control
Our goal was to boost the efficiency of case handling, empowering our medical advisors and significantly improve the cost control of the business
150.000+
Impacted Customers & Users
Insurance Industry
Healthcare Industry
Efficient claims,
Improved cost control
Our goal was to boost the efficiency of case handling, empowering our medical advisors and significantly improve the cost control of the business
150.000+
Impacted Customers & Users
INFO
UX Impact
Feedback
UI design
About Me
Advisors
Advisors
Improved the accuracy of the overall design decisions by included advisors to co-create with us. Reasoning is that they are the ones in daily contact with our patients
Improved the accuracy of the overall design decisions by included advisors to co-create with us. Reasoning is that they are the ones in daily contact with our patients
Fixed cost control
Fixed cost control
Created task flow that removes the need of third party partner, significantly reducing unnecessary fixed cost of the service
Created task flow that removes the need of third party partner, significantly reducing unnecessary fixed cost of the service
Backlog efficiency
Backlog efficiency
Improved efficiency of case handling and follow up of the patients. Insights state that the sooner that the patients get care, the sooner they could get healthier
Improved efficiency of case handling and follow up of the patients. Insights state that the sooner that the patients get care, the sooner they could get healthier
Onboarding
Onboarding
Good UX is nudging patients to create digital claims by themselves, resulting in freeing up advisors and improving claims quality handling
Good UX is nudging patients to create digital claims by themselves, resulting in freeing up advisors and improving claims quality handling
Physio flow
Physio flow
4.4 / 5.0
4.4 / 5.0
Specialists flow
Specialists flow
4.3 / 5.0
4.3 / 5.0
Image flow
Image flow
4.3 / 5.0
4.3 / 5.0
Psychologist flow
Psychologist flow
4.3 / 5.0
4.3 / 5.0
